Privacy Policy

Effective Date: 27 June 2025

1. Introduction

Unyde Systems Private Limited ("We," "Us," or "Our") is committed to protecting the privacy of users ("You" or "User") who interact with our AI assistant services, including those accessed through messaging platforms like WhatsApp.

This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

By using our services, you agree to the collection and use of your data as described in this policy.

2. Data We Collect

  • Personal Information: Name, phone number, email address (if shared).
  • Account-Related Information: User preferences, interaction history, conversation context.
  • Usage Data: Device information, browser type (for web-based interfaces), session logs, and activity on the chatbot.
  • Message Content: Messages exchanged via the chatbot are logged to improve our assistant’s performance and support services.

Note: We do not collect or request sensitive personal information such as financial details, biometric data, Aadhaar number, etc.

3. How We Use Your Data

  • Deliver and improve the AI assistant experience on WhatsApp and other messaging platforms.
  • Respond to user queries and support requests.
  • Analyze usage to enhance features and AI performance.
  • Ensure compliance with legal obligations and prevent abuse.
  • Support our client businesses in providing automated assistance through their WhatsApp channels.

4. Data Sharing and Third Parties

  • With our Clients: If you interact with our AI assistant through a client’s WhatsApp number, your interactions may be shared with that client.
  • Third-Party Processors: Cloud providers, analytics tools, or CRM systems that process data under strict contracts.
  • Compliance & Legal Obligations: Data may be shared with law enforcement as required by law.

5. Cookies and Tracking

For web interfaces, we may use cookies or similar technologies to:

  • Track usage patterns.
  • Improve performance and personalization.
  • Conduct limited analytics (aggregated and non-identifiable).

You can manage cookie preferences via your browser settings.

6. Data Retention & Deletion

  • We retain user data only as long as necessary for the intended purposes or legal obligations.
  • You may request access, correction, or deletion of your data by contacting support@unyde.in.

7. Data Security

  • Encrypted storage and transmission.
  • Access control and regular audits.
  • Secure APIs for integration with platforms.

8. Age Restrictions

Services are intended for individuals 18 and older. We do not knowingly collect data from minors. If you believe your child has used our services, contact us for removal.

9. Changes to This Policy

We reserve the right to change this policy at any time. Significant updates will be announced on our website or via email (if provided).

10. Contact Us

Email: support@unyde.in

Unyde Systems Private Limited
Plot No 35, 306, Tower A,
Urbtech Trade Center, Block B,
Sector 132, Noida, Uttar Pradesh 201304